HeladeríasPasteleríasCafeterías

Cioccolatitaliani

Via S. Raffaele, 6, 20121 Milano MI, Italy

  • Google4.4/5(9,889)
  • TripAdvisor3.3/5(133)

Puntuación Synopsis

Cioccolatitaliani in 20121 Milano MI
1 / 6

La síntesis Synopsis

El lugar en breve

Cioccolatitaliani es un local muy popular situado cerca del Duomo de Milán, reconocido principalmente por sus creaciones de chocolate y su helado artesanal. A pesar de la alta calidad percibida de muchos productos, la experiencia general es polarizada debido a un servicio a menudo descrito como apresurado, grosero o desorganizado. Muchos clientes se quejan de precios elevados y restricciones estrictas sobre el uso de las mesas, calificando el lugar como una trampa para turistas.

Temas principales

Calidad del chocolate y del heladoMaleducación y escasa profesionalidad del personalRelación calidad-precio desfavorableGestión caótica y largas esperasExperiencia general para turistas

El dashboard

Todo de un vistazo

Información del lugar.

  • Tipo de local
    Heladería y chocolatería artesanal
  • Ubicación
    Milán, zona Duomo
  • Modalidad de pedido
    Caja, tótem de autoservicio y servicio en barra
  • Productos principales
    Helado, chocolate caliente, crepes, café

Opiniones recurrentes

Los aspectos que más mencionan los clientes.

Lo que gusta a la gente

  • Helado y especialidades de chocolate de alta calidad

  • Personal muy servicial y profesional en algunos casos

  • Excelente ubicación central cerca del Duomo

Áreas de mejora

  • Servicio del personal grosero, poco profesional o apresurado

  • Precios elevados considerados injustificados por la calidad

  • Políticas restrictivas sobre el uso de las mesas o costes extra por el servicio

  • Filas muy largas y tiempos de espera prolongados

  • Mala limpieza, incluyendo mesas sucias y servicios higiénicos poco cuidados

Lo que nota la gente

De más a menos apreciado.

Comida

75

Ambiente

60

Espera

40

Valor

35

Limpieza

35

Servicio

30

Análisis Synopsis

Consejos para visitantes

Algunos consejos prácticos de visitantes recientes para elegir con más confianza.

  • Recomendado especialmente para un helado o un snack rápido para llevar

  • Evitar las horas punta los fines de semana para reducir las filas

Fotos

A partir de reseñas

Con sus propias palabras

Reseñas recientes, sin editar.

Filtrar
  • Alessa Capozzolo
    09/06/2026

    El café y el helado estaban muy buenos, aunque el café algo frío.. y la crepe lastimosamente de las peores.. sentí que estaba hecha de hace días, dura y fría.. solo que la nutella le va a dar el buen sabor. Puedes sentarte a consumir únicamente cosas de ese local, y aunque compres cosas ahí no pueden verte con un agua o producto de otro.

  • veronica dominguez
    06/06/2026

    Darío goat karla pure, 21 savage

  • Hilal Barwani
    14/06/2026

    Amazing place and a special shoutout to Amir! He’s been nothing but friendly and welcoming

  • Waleed
    14/06/2026

    Thank you to Amir it was nice and fast

  • faisal Al hajri
    14/06/2026

    Outstanding service from our waiter—courteous, efficient, and very attentive.

  • Yüksel Ege BOYACI
    14/06/2026

    We wanted something fresh and cold, but not too sweet; and fruit bowl was the best choice! Thanks to Amir for his recommendation.

  • Alessio Rocca
    14/06/2026

    Abbiamo scovato questo locale, dopo aver cercato tanto una gelateria… Il personale gentilissimo e attento si è fatto apprezzare per i consigli e la discreta presenza. I miei accompagnatori si sono gustati un affogato al caramello super, mentre per la mia dieta, io ho ricevuto un grande bicchiere di caffè decaffeinato shakerato, con dolcificante. Ed eccoci qui a scrivere la recensione, su consiglio di Amir che ci ha seguito nella nostra ordinazione. Grazie, Amir 😉Alessandra, Davide, Alessio

  • be proud
    14/06/2026

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  • Ahmed Farouk
    14/06/2026

    Amir موظف جيد جدا ومجته يستحق الاشاده

  • burcu can
    14/06/2026

    we had a wonderful experience, our waiter Amir was really helpful

  • Gamze Budak
    14/06/2026

    Amazing and delicious. Special thanks to Gulia for her service!

  • Imran Ali
    14/06/2026

    Amazing service by Amir

  • Jule
    14/06/2026

    very good service :) (giulia, ludmila)

  • Joshua Lim (Awesometntgaming)
    14/06/2026

    Julia and Liudmyla were kind and friendly staff, the affogato was not too bad

  • Daniil Bya
    13/06/2026

    Texto no disponible.

  • Myriam Benhadji
    13/06/2026

    ​the ice cream is amazing! Thank you so much for your great service Amir

  • ferjani ben hadji
    13/06/2026

    C'était délicieux n1 et merci amor très sympathique

  • Dina Belemlih
    13/06/2026

    Lovely ice creams

  • Hamood
    13/06/2026

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  • Aysha Alkuwaiti
    13/06/2026

    The yummiest ice cream we had in Italy! Delicious, fresh, and incredibly tasty. Lovely place, great atmosphere and definitely worth a visit

  • Gusia
    13/06/2026

    Polecam z całego serce ❤️

  • Karina Patyk
    13/06/2026

    💜💜💜 super

  • Mohammed Ezhairi
    13/06/2026

    Amir molto bene gentile

  • Nour Aleid
    13/06/2026

    Best service and best coffee, Amir was a wonderful host ! Thumbs up 👍🏼

  • Gokhan Temiz
    13/06/2026

    Çok güzeldi. Dört çeşit denedik ve hepsinden memnun kaldık. Güler yüzlü ve ilgili davrandılar. Harika

  • Junjie Xu
    13/06/2026

    ✨Luini对面的Cioccolatitaliani冰激凌店也很推荐哦!Affogati超超超超好吃!强烈推荐开心果味的有很浓郁的开心果酱,层次丰富!

  • wail ramdani
    11/06/2026

    Rien de particulier et les prix étaient chers

  • Rizwan
    11/06/2026

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  • heba saeed
    11/06/2026

    جينا للمكان كان مليان ناس لكن يقدمون الطلبات بسرعة الموظفين بشوشين توجد طاولات في الخارج أخذنا آيس كريم اسمه ( تري شكولاتي ) عبارة عن ٣ أنواع من الشكولاته ( شكولاته داكنة - شكولاته بيضاء بالبندق - شكولاته بالحليب ) كان لذيذ جدًا وكذلك أخذنا تراميسيو كان لذيذ وحلاه موزون جدًا

  • Charissa Biersteker
    11/06/2026

    Sitting outside with the vieuw is amazing! Quick service

  • The Z
    09/06/2026

    İyi yorum yapanları anlamıyorum. Mekana gelen ekibin %90’ı turist. İtalyanlar gitmiyor zaten. Turistlerin de çoğu Türk. Duomo’da caddede yürüyüp güzel görünüyor girelim gibi bir hataya düşmeyin. Fiyatları pahalı. Bir affogato ve bir tiramisu söyledim. Affogatoyu kahve telvesini de içine karıştırdıklarından bitiremedim zaten, nimet olmasa ağır konuşacağım. Tiramisu ise İtalya’da yediğim en kötü tiramisuydu. Ankara’da herhangi bir Starbucks’tan alın, bundan kat kat iyi yapar. Çoluğunuzu çocuğunuzu götürmek gibi bir hata yapmayın. Çalışanlar somurtkan, ürünler iyi değil. Tavsiye etmeyin, ettirmeyin. Rezil bir mekan.

  • Caglayan Goz
    09/06/2026

    Bazı yerlerin nasıl böyle yüksek puanlı olduğunu anlamıyorum. Belki dondurması güzeldir kahvesi kötü.

  • DALAL ALJOUDI
    09/06/2026

    It was great .. and Amir was very nice with us

  • Frances Delgatty
    09/06/2026

    Our waiter Amir, made our experience here very enjoyable. We very much appreciated his suggestions and kindness. The gelato and espresso was delicious .

  • Илья Каширин
    09/06/2026

    Thanks to Amir for good service

  • Laura Lūse
    09/06/2026

    We were there for breakfast with children . Absolute disaster ! Made our oder with self service kiosk, we didn’t see our Oder. They messed up all of it, ice cafe wasn’t tasteful . Plus, there is a smell next to outdoor tables .

  • SalmanBuenuel11
    08/06/2026

    Einer meiner schlechtesten Service-Erfahrungen. Leider war das Personal sehr unfreundlich und wirkte wenig kompetent. Auf Fragen wurde kaum eingegangen, und man hatte das Gefühl, als Kunde nicht willkommen zu sein. Der gesamte Besuch war enttäuschend und entsprach keineswegs meinen Erwartungen. Ich hoffe, dass der Service in Zukunft verbessert wird, denn so kann ich dieses Lokal leider nicht weiterempfehlen.

  • Sandra Kubiak
    08/06/2026

    Lody spoko, ale jak na włoskie standardy to bardzo słodkie i jedliśmy dużo lepsze nawet nad Como. Pistacja nie była naturalna Nie można siadać przed kawiarnią i nie ma toalety dla Klientów

  • Maria Kiryukh
    08/06/2026

    Texto no disponible.

  • Al L
    07/06/2026

    Affogato was good. Negin was kind and helpful

  • Uğur Koltan
    07/06/2026

    Very good gelato

  • Ankur Khurana
    07/06/2026

    Goodies like the fruity yoghurt bowl and the waffles were scrumptious! This place is out the world, delicious and super unique. A must to come here! Thanks Amir

  • Manal Akash
    07/06/2026

    Nice service by Amir and amazing affogato 🤤🤤🤤🤤🤤

  • Nancy Maguire
    07/06/2026

    Great food and service - thanks Amir!

  • Akram Moideen
    07/06/2026

    Negin was wonderful, and took care of us

  • dhanya kaimal
    07/06/2026

    Had a Affagati, Milk Cream and Pistachio. Nevin helps to explain and very good service.

  • Abbas Piman
    07/06/2026

    Empfehlenswerte Café. Amir war ein sehr netter und freundlicher Bedienung. Kann weiter empfehlen.

  • Mahua Sircar Mitra
    07/06/2026

    The service here is top notch. Our waitress was extremely kind and patient with us and we generally had a fantabulous experience

  • Mitra M
    07/06/2026

    Sehr freundliche und aufmerksame Bedienung durch Amir. Der Affogato war besonders lecker und perfekt zubereitet. Man fühlt sich hier willkommen und gut betreut. Klare Weiterempfehlung – ich komme gerne wieder! Vielen Dank an Amir für den tollen Service. 😊

  • Aline Blasco Stampfli
    07/06/2026

    Excellent 😜 Merci a notre serveuse Negin 🫶

  • Homa Nahardani
    07/06/2026

    Negar è stata molto simpatica! ❤️☺️ ci ritorniamo.

  • Mustafa Agha
    06/06/2026

    The pistacchio gelato is very nice, the waiter Amir is very professional and kind.

  • Roberto Ferrario
    06/06/2026

    Gelateria che sfrutta la sua fama e la posizione per vendere gelato mediocre a prezzi molto alti. Mi ricordavo fosse buono anni fa, non ci tornerò di certo. Il messaggio qui sotto, ricevuto il giorno dopo la recensione, è puro marketing. Ho scritto al numero e risponde un chatbot che mi chiede cosa voglio...

  • andrei tan
    06/06/2026

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  • Alessandra Moraglia
    06/06/2026

    Texto no disponible.

  • Mиран Ал-Али - МФ
    06/06/2026

    very good, big thanks for AMIR

  • ali khashab
    06/06/2026

    Amir provided us with excellent service. He was kind, respectful, and genuinely caring throughout the entire experience.

  • Akbar Thumbay
    06/06/2026

    Amir is great

  • Ella Shannon
    06/06/2026

    Great experience, staff member Negin had great communication and friendly service

  • Ellie
    06/06/2026

    Lovely visit here Delicious Pistachio crepes Negin was so kind and welcoming

  • Christopher
    05/06/2026

    Food is ok, prices are very high. Seats outside are above the sewer vents. Service is rather ignorant, not acceptable for this price

  • Bradley Hutson
    05/06/2026

    The line was long, the ordering was confusing (100% touch screen ordering and the flavors weren't clearly displayed when it came your turn to actually order), the staff wasn't very friendly, and worst of all...the gelato was not good. My family and I have eaten gelato for 14 days straight in cities all around Italy and this was by far the worst. Don't waste your time or money, find a smaller gelateria a little further out!

  • Stephane Helfgot
    04/06/2026

    Jedyny plus to świetna lokalizacja. Lody średnie. Pod stolikami na zewnątrz są kratki z których leci na przemian ciepłe powietrze i smród kanalizacji. Ale dobra kawa i tylko za nią 3 gwiazdki. Zapchana toaleta na koniec jeszcze i zapchana umywalka… omijajcie to miejsce.

  • Sergiu Voicu
    04/06/2026

    Divine Gelato, trash service. After a day of visiting the city center we decided to get a gelato and rest a bit after traveling with an infant. We chose a table and I went inside to buy sometimg. Once I went outside the waiter basically invited my wife and kid out as the tables were "reserved". I stood in line to buy their product then he invited us out. Why he did not tell us from the start that the tables are for his tips and not for the customers? Avoid if you can.

  • max cap
    04/06/2026

    Dico, va bene tutto ma vendere la crêpes vuota lo ritengo abbastanza ridicolo !!!

  • Adam V
    03/06/2026

    The ice cream was decent but the staff was really bad and a surprise was when the staff told us you can't get a coffee with ice cream outside by the table.

  • Ahmad Mariam
    03/06/2026

    It was delicious. However, I’m not sure about the chocolate drizzled on the outside of the cup. While it looks nice, it seems more decorative than functional and results in some unnecessary waste and mess.

  • Hiu Lam Lee
    02/06/2026

    Next to the Duomo. Very affordable price for trying Italian desserts in the tourist area.

  • Mohannad Khaled
    02/06/2026

    بالنسبة لي سيء جدا

  • Abood Abood
    02/06/2026

    Lucrezia (شكراً) Choukran, thank you and Grazzie

  • melina ehtemam
    02/06/2026

    The crepe and coffee were the best I’ve ever had. Also, Amir, the waiter, was incredibly friendly and professional. He made our visit a great experience. Thank you, Amir!

  • Megh Vadalia
    01/06/2026

    The cashier on first June 2026 at 7.40 pm was very rude for no reason. Flavors are really good.

  • Adam Moghniye
    01/06/2026

    Amir un grande cameriere

  • Yasaman Shm
    01/06/2026

    Gelato ottimo e servizio eccellente! Un grazie speciale ad Amir, che è stato molto gentile, accogliente e professionale. Esperienza davvero piacevole, torneremo sicuramente!

  • John Dang
    01/06/2026

    To go order, ice-cream is decent. But the staff does not allow us to sit at the table, she said it for order only. Italian culture very weird and do not appreciated their customer.

  • Hannah S
    01/06/2026

    Negar was very friendly with my dogs :)

  • Ann Doroon
    01/06/2026

    The service was phenomenal, we have Negar and a guy helping us. Above all the crepes were fantastic.

  • Trish Flood
    01/06/2026

    Fab ice creams

  • Svetlana Ganinacl
    01/06/2026

    Forza Milan tutto buonissimo

  • Svetlana Ganina
    01/06/2026

    Spettacolo

  • Naif Albedawi
    31/05/2026

    أخذنا شاهي وأعجبنا

  • Burak Akova
    31/05/2026

    Nice relaxed place and very good service by Amir

  • Shahinda Rezk
    31/05/2026

    Negin was really very friendly and nice The desserts were adorable 🥰 I enjoyed it so much

  • Teo Xaranauli
    31/05/2026

    È un buon ristorante e Negar è la migliore

  • Chara Grammenou
    31/05/2026

    The place was perfect! The tea very tasteful and the ice cream aw well! I like the spot! All the stuff was kind and fast. Negar was very polite!

  • Filippo GirgentI
    31/05/2026

    Gelateria eccellente. Personale gentilissimo, Amir una garanzia!

  • Zahra Safari
    31/05/2026

    Amir è stato davvero gentilissimo e molto educato. Ci ha consigliato il gelato al mango ed era buonissimo! Grazie per l’ottimo servizio e la simpatia.

  • Abdulrahman Althahabi
    31/05/2026

    Amir is a good and polite waiter. But we didn't like sitting outside

  • Hanen Khiari
    31/05/2026

    The ice cream is too sweet and the crepe was awesome. I liked the staff are very helpful especially Ameer !

  • Naruemon losiri
    31/05/2026

    I really enjoyed my time here. The cappuccino was excellent and went perfectly with the dessert I ordered. The sandwich was also very nice. The only issue was the long wait for the restroom, so I'm giving it 4 stars.

  • giovanni tessitore
    30/05/2026

    Esperienza a dir poco imbarazzante. Appena entrati abbiamo chiesto a una dipendente se fosse possibile accomodarci ai tavoli. La sua risposta è stata chiara: ordinare al totem, ritirare il cibo e le bevande e poi sederci. Abbiamo seguito esattamente le istruzioni ricevute, ritirando personalmente tutto e portandolo al tavolo senza alcun tipo di assistenza. Dopo pochi minuti si presenta il direttore dicendoci che non potevamo restare seduti perché non avevamo pagato il servizio al tavolo. Assurdo. Gli ho spiegato che eravamo stati indirizzati in quel modo da una sua dipendente, che ha persino confermato la versione dei fatti, ma nonostante questo ci è stato detto che per restare avremmo dovuto pagare un servizio che non avevamo mai ricevuto. Quindi ricapitolando: ordini da solo, ritiri da solo, trasporti tutto al tavolo da solo e poi ti viene chiesto di pagare un servizio inesistente. Ancora più grave è l’atteggiamento del direttore, che invece di riconoscere un evidente errore organizzativo ha preferito scaricare il problema sul cliente. Gestione approssimativa, comunicazione interna inesistente e totale mancanza di attenzione verso chi paga. Non è il costo del servizio il problema, ma la pretesa di far pagare qualcosa che non è stato fornito e il modo in cui siamo stati trattati. Esperienza pessima, sicuramente non tornerò e non la consiglio a nessuno.

  • Cihan Cihaner
    30/05/2026

    Delicious food and friendly, attentive staff Thanks to Negar and Amir🙏😊

  • Anna Cherniak
    30/05/2026

    bullshit order system; waited for 15+ mins even though there were like 3 people before us

  • Fajer
    30/05/2026

    Special thanks to negin for her excellent service and kind attitude. She was friendly, welcoming, and made our experience very enjoyable. Highly appreciated! ⭐️⭐️⭐️⭐️⭐️

  • Salome Memmi
    30/05/2026

    Texto no disponible.

  • Kamyla das Neves
    30/05/2026

    Negar and Amir are great! They received me so well and all the service was freat! Truly recommend!

  • Maya Al Basha
    30/05/2026

    Negar was very professional in serving us

  • Vivek Dhanda
    30/05/2026

    Fantastica, delizioso, bravo! Negin was our waitress. Super friendly and helpful.

  • Crystal Lovvorn
    30/05/2026

    Crapes were delicious! A fun stop to grab a sweet treat. Negin was a fantastic waitress!

  • Alexandra
    30/05/2026

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  • Zoran Dacevic
    30/05/2026

    Great ice cream and Affogato. Ice coffee also. Can be busy during the day. Waitress Lyudmila was very pleasant and service was good.

  • Baraa Lutfi
    30/05/2026

    Beautiful place, delicious coffee, and fantastic service. Nigar made our visit even better with her sweet smile and great recommendations.

  • Karwan Ha
    30/05/2026

    Mrs. Negar was sehr friendly.

  • Αλεξανδρος Καρυπιδης
    30/05/2026

    The waitress Negar was very friendly and polite and the affogato was the best best best

  • Samreen Bawa
    30/05/2026

    We had the best crepes and 3 chocolate cappuccino.. one of the best in Milan. Our server Negar was amazing, all the other staffs were very friendly.. highly recommended:)

  • TSZ KI Poon
    30/05/2026

    The food is good and service is nice too, especially Negar with big smile. It delights the start of my day.

  • Stefan Willegger
    30/05/2026

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  • lnkki
    30/05/2026

    The food and drinks here are very sweet and tasty, wonderful for all chocolate lovers! I love their crepes and their cappuccino. The waitress, Negar, was really nice to us and recommended me the cappuccino when they didn’t have hot chocolate.

  • Patricia Jenni
    29/05/2026

    Ich konnte es nicht lassen und kehrte erneut zurück. Die Gäste wirken gelassen, und aus allen Ecken erklingt herzliches Lachen. Das Personal ist aufmerksam und freundlich, was zu einer rundum angenehmen Atmosphäre beiträgt.

  • Nisanur Akkaya
    13/10/2025

    Bir puanı da mekan güzel gözüktüğü için veriyorum. Ama onun dılında paranızı harcamaya değecek bir yer değil. Çalışanları çok saygısızdı. Yani bizimle ilgilen(mey)en hanimefendi öyleydi. Yarım saat sipariş vermeye çalıştık ama asla yüzümüze bakmadılar. Göz göze gelsek de tekrar yönüni değiştirdi. Biz de vazgeçip kalktık. Eğer dondurma tatlı alıp oturmadan yiyecekseniz ve başka bir yer bulamadıysanız şans verebilirsiniz ama onun dışında ✖️ Not: haziran (9 ay sonra) ayında geldiğimde tekrar denemek istedim. Tatlıları ve dondurması güzel fakat çalışanları hala kaba ve ilgisiz.