HotelLodging

Hotel Smeraldo

Via dei Chiavari, 20, 00186 Roma RM, Italy

  • Google4.5/5(800)
  • TripAdvisor4.8/5(1,876)

Synopsis score

Hotel Smeraldo in 00186 Roma RM
1 / 6

The Synopsis

The place in brief

Hotel Smeraldo offers an exceptional experience in the heart of Rome, standing out for impeccable customer service and a strategic location for visiting main attractions on foot. Guests consistently praise the abundant, high-quality breakfast, along with the friendliness of the staff who go beyond expectations to assist with every need. Although the rooms are typically small, as expected for the historic center, their cleanliness and care are widely appreciated by travelers.

Main topics

Staff assistance and courtesyExcellent location for walking tourismBreakfast quality and varietyNoise in street-facing rooms

The dashboard

One page, everything at a glance.

Place information.

From reviews
  • Location
    Historic center of Rome, near Campo de' Fiori
  • Breakfast type
    International buffet included in the price
  • Amenities
    Free Wi-Fi, 24-hour reception, elevator
  • Terrace
    Panoramic rooftop bar available
  • Parking
    Not available on-site, partner garage nearby

Popular opinions

What everyone keeps saying.

What people love

  • Exceptional, friendly, and incredibly helpful staff

  • Perfect central location to reach everything on foot

  • Excellent breakfast, varied and full of fresh products

  • Impeccable cleanliness of rooms and common areas

  • Stunning panoramic rooftop terrace

Areas for improvement

  • Very small room sizes

  • Noise coming from the street or corridors

What people notice

Ranked by guest confidence.

Location

99

Service

98

Cleanliness

95

Value

90

Rooms

85

Sleep

75

Synopsis AI

Tips for visitors

A few practical notes from recent guests to help you choose with confidence.

  • Book an internal room if you are sensitive to street noise

  • Take advantage of the proximity to the famous Roscioli bakery for snacks and pizza

Photos

From reviews

In their own words

Recent reviews, unedited.

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  • Dafne Medina
    07/06/2026

    The absolute best, such a charming hotel and the location is amazing. The staff would always make sure I was taken care of and were the absolute nicest. I can’t wait to go back.

  • Julie Robinson
    21/05/2026

    I can’t say enough great things about this place. We were staying at a 5 star hotel that was beautiful with gorgeous views old style, but when our flight was delayed a day they had no room for us. They were very unconcerned and honestly rude the entire stay. So we started looking for something close to where we were. We figured we could stay at a 3 star for a night. When we walked in, everyone was extremely friendly and helpful. The place was very clean and nice. It was all rather new looking inside. The rooftop terrace didn’t have the best view, but it was much more comfortable and inviting than the other place. They had a full bar and cafe on the terrace with again extremely friendly staff. The included breakfast was also wonderful!!! I would not hesitate to call this a five star hotel. I wish we’d been there the entire time. The location was perfect in the center of everything.

  • JD McQueen
    17/05/2026

    This was our first time staying here (the primary hotel - they have a second across the alley). We had the first floor accessible room and it was excellent, quiet and had a very large bathroom. Their daily breakfast was the best we had in several weeks across a variety of hotels. The staff were all very helpful calling cabs or providing advice. The location is perfect in a quiet area but two minutes from numerous sites and restaurants. The longest walk from here to the Coliseum or Vatican is 20 minutes with all other major spots being less than 10 min walking. You can't go wrong.

  • Beth M
    14/05/2026

    The hotel is great and is in a fantastic location. It's not far from the Pantheon, Colliseum, and lots of great restaurants. The rooms are very functional and small.

  • Hani Lani
    13/05/2026

    It's a nice hotel in a great location. But I was given the room next to the busy street. So, I couldn't sleep all night due to noise. When I asked for a new room, they told me they were fully booked even though I saw available rooms when I booked a few hours prior to arrival. When I asked for ear plugs, they didn't have those either... The room is much smaller than I anticipated. Luckily, I was only there for one night.

  • Kris Westland
    05/05/2026

    Greatest hotel in Italy!!! Unbelievable service and the breakfast is the best I’ve had in Europe.

  • Stephen Page
    03/05/2026

    This is the second time within 14 months tgat I have stayed here. My room was perfect (for me),the location is great: walking distance to many many varieties of eating establishments and sites. The service/staff i found to be impeccable! Attentive; friendly;helpful. Next time in Rome, with out a doubt, Hotel Smeraldo!

  • Peep Mumm
    02/05/2026

    No text provided.

  • Don Pedrus
    29/04/2026

    Most disrespectful securty i have ever seen Noisy street

  • GhostyyyY
    25/04/2026

    Extremely bad service, no hospitality. AVOID AT ALL COSTS

  • Jodi McDonald
    23/04/2026

    Our first visit to Italy. Rooms were on the small side but were pristine clean. Reception area was wonderful..glass beverage dispensers with homemade lemon ice tea and mint water. Plenty of towels. A/C worked fine. Outdoor terrace bar on the 5th floor.

  • Andy Bereza
    23/04/2026

    Impeccable service and location. But the rooms are microscopic. The bathroom is ridiculous… we paid for a ‘superior’ and still had to sit sideways on the toilet … watch the video.. it’s AI but the dimensions are real.

  • Anshu Mistry
    22/04/2026

    A nice place to spend a night or two in historic Rome. Rooms can be on the smaller side but the amnesties and location make up for that.

  • Ian Cornies
    22/04/2026

    15 min walk to trevi fountain and another 5 to Spanish steps so many resturants and shops within walking distance. 15 cab ride to colosseum and vatican. Very nice rooms ours was small but it was fine.

  • Mark Brabant
    18/04/2026

    Location is great. Off the beaten path just enough to be super quiet at night. Very good breakfast with lots of seating. The rooftop bar is pretty neat.

  • its_gap
    16/04/2026

    The location is perfect, we walked everywhere from the hotel. Especially Piazza Navona and the pantheon are very close. Our room was quite small but clean with a nice bed, you don‘t need more for a city trip. The staff at the reception was always very friendly and the breakfast was good too.

  • Tracey Nowicki
    14/04/2026

    Excellent location, walkable to many of the main sites. Food and shops all around. Located on a very narrow street so you feel like you step into Rome each time you leave the hotel.

  • Ann Lauritsen
    13/04/2026

    Highly recommended- Leonardo, Pierpaulo and front desk staff made sure we had everything we needed including arranging transportation to airport. Absolute outstanding service. Walking distance to restaurants and shops as well. The complimentary breakfast makes this hotel a great deal for travelers.

  • CynCyn
    11/04/2026

    Perfect stay—clean, great service, comfortable and quiet (at least in my street facing room—and it’s a popular spot) in a great location. It’s exactly what we needed for a busy stay. More importantly, three cheers for Leonardo and the team who helped us when our flight was canceled and we had to come back after checking out—he got us in our old rooms, made dinner reservations, and got the cab arranged for the next days flight. He made our bonus day a breeze.

  • Gretchen Potter
    11/04/2026

    Another lovely stay at this beautiful hotel. The staff are excellent!! So friendly and helpful. We felt very welcome here. Beds are very comfortable. Everything was clean. Location was within walking distance to everything we needed/wanted. Breakfast was delicious. Coffee made to order. Nice rooftop bar as well.

  • Laura Gonzalez
    09/04/2026

    Overall a nice stay in busy Rome. The location is very central to getting around the city - everything was between a 15-30 minute walk. The breakfast was pretty good with fresh bread from the bakery directly across the hotel and a selection of coffee. The staff were very kind and helpful and the hotel was very clean. The room however was very small and a bit loud from the noise radiating from the street, this is not necessarily the hotels fault being right in the city, but worth noting for those who are light sleepers or would like a little more room. We also had many instances when the room key stopped working and my husband had to go down to have it fixed, but again the staff was always helpful. Not sure I would book here again but a good choice for a quick stay.

  • Omar
    31/03/2026

    Great service at reception!

  • LI SA
    18/03/2026

    Great location in Rome and lovely modern rooms! 10/10

  • Jessica Schwerin
    09/03/2026

    My 2nd time staying in this hotel and I was satisfied. Lovely rooms to rest in, amazing service, breakfast is delicious with its amount of options. Only downside was no air conditioner because it was their winter season, however the front desk gave us a fan. Overall experience was great and Id go again.

  • M B
    31/01/2026

    It was fine

  • Γιώργος Σερεσιώτης
    27/01/2026

    An excellent, cozy and clean hotel in the heart of Rome. The breakfast, the mattress and the linens were perfect. The staff was very friendly and helpful. I had a wonderful stay. Walking distance from all the places of interest.

  • Simon Henry
    22/01/2026

    Well run and well looked after hotel. Friendly staff, great location, excellent breakfast.

  • Abhinav Sah
    26/12/2025

    Excellent location. The staff made us feel welcome and were great! The room was clean and in great shape.

  • gong 4
    21/12/2025

    Our trip to Rome was made more memorable with our stay at Hotel Smeraldo. Our room was clean & comfortable, a welcoming retreat after a day exploring the city. Breakfast was simple but exceptional, made more enjoyable with the friendly staff. Special shout-outs to Leonardo who always greeted us with a big smile 😃, Manuel who served the best cappuccino ☕️, and Gina for her thoughtful service! Hands down the best hotel pick - we recommend it to anyone and everyone!!

  • James Alejandro
    17/12/2025

    Stayed here for a few nights in Rome for the first time. Location is great, the hotel is very clean. Overall a really nice experience after traveling all through italy for the first time. That being said, the hotel doesn't have much character to it that you would expect when in Italy after seeing all the amazing architecture/art throughout your whole journey. Nothing was very memorable/stands outs from the stay but the service was top notch and made everything flow amazing. Great place for a first time traveler, nothing jaw dropping but all around a solid experience.

  • Moran Hen
    14/12/2025

    Wonderful location, great breakfast and lovely staff! We booked a small room, which was clearly mentioned in the website (and I appreciate that!) but it was perfect for us. It has comfortable bed and it was clean and pleasant. We will surely stay there again in our next visit in Rome!

  • Kh Yap
    08/12/2025

    We like the Location + Staff Service + Family Suite + Breakfast. Highly recommend as base in Rome with easy access to food and proximity to major sights.

  • Patrick S
    08/12/2025

    Great hotel in a choice location. Within walking range of the major attractions. Staff very friendly and helpful. Breakfast was of good quality and variety. Rooms are on the small side when compared to American rooms. While small they are well designed and make good use of the smaller space. Very typical size for Europe. Great food options nearby including an amazing bakery right across from the front door.

  • Salma Selim
    06/12/2025

    Our stay at Hotel Smeraldo was wonderful. The location is perfect, safe, and close to everything, but what truly made our trip special was the staff. Thank you to Leonardo, Massimo, and Emmanuel at reception. They were always kind, helpful, and flexible, and they made everything feel easy from the moment we arrived. Breakfast was such a lovely start to each day. The food was fresh and tasty, and the team made us feel welcomed with their warm and attentive service. Housekeeping also kept everything spotless, which we really appreciated. The rooftop was another highlight. Francesca and her team served great food with a beautiful atmosphere and a personal touch that made every evening feel special. We had a fabulous stay and will definitely choose Hotel Smeraldo again whenever we are in Rome. Highly recommended.

  • sonal gupta
    04/12/2025

    Very nicely located property with good food and drinks options available nearby, staff was very sweet, polite, helpful and hospitable. I'll highly recommend it.

  • BJ Mathews
    03/12/2025

    Just got back from a very comfortable 6 night stay at Hotel Smeraldo. We had the Comfort Double room; it was a clean, decent sized, well appointed room with ample closet space and a nice bathroom. There was some occasional noise from adjoining rooms but that was nothing to worry about. Breakfast buffet was really good with a nice selection of items including a good variety of coffee. The front desk/reception staff - can't say enough good things about them; they were so very helpful (for e.g. working to check us in early + moving our stored luggage to our room, providing easy walking directions to places, eatery recommendations, taxi arrangements, helping with my food delivery orders, etc), very friendly and just an absolute pleasure to interact with, right from when I was hotel shopping. Any questions I had were very promptly answered and a date change I needed to make was quickly accommodated. The hotel location is just ideal - very close to Campo de'Fiori, Piazza Navona and Trastevere. We also walked to all the tourist spots we wanted to visit. The farthest were the Borghese museum and Vatican museum (little more than 30mins+ walk to each). So many restaurants close by, not to mention a great bakery and a gelato place right outside the hotel entrance. There's also a mini market and pharmacy nearby. Getting to the hotel from FCO airport is very easy since the white taxis can drop off and pick up right from the hotel entrance. Overall, we really enjoyed our stay at Hotel Smeraldo and will surely be back here if we ever visit Rome again in the future. Thanks again to the hotel staff for their amazing hospitality and for making our stay so enjoyable!! All the best for your continued success!

  • No Nonsense
    29/11/2025

    Our room was small as we stayed there for only one night, but the room was comfortable, clean and renovated. Excellent location. Welcoming, professional and helpful staff. Very nice breakfast.

  • Lin
    23/11/2025

    This was my 2nd stay at this hotel and it is my go-to place when I go to Rome. First off, the staff is EXCEPTIONAL! Stayed in room 205 which was spacious and comfortable. The bathroom was roomy with shelves for all my things. Shower was GREAT! Hot water, fantastic water pressure and multiple jets. Room had a large closet, plenty of outlets, mini frig and a TV. My only 2 “complaints” were that I would have liked softer pillows and a Kuerig instead of a hot water kettle. The shower was a little slippery so we just layer a small towel in there and problem solved! The breakfast buffet was a huge spread with too much to list. Video only allowed me to show 30 seconds of the buffet. I would highly recommend this hotel. It’s updated. Has an elevator and is walking distance to many great places!

  • KathyAndDennis Eberle
    22/11/2025

    We got a beautiful room (upgrade) with a terrace and kitchenette! Walking distance to the best of Rome!

  • sean callahan
    06/11/2025

    No better place to stay in Rome…on every level…value, service, location and a truly magnificent staff

  • Kevin Mclaughlan
    05/11/2025

    Great hotel near the main tourist areas definitely recommend

  • Simmy Kaur
    04/11/2025

    Loved our three night stay here . Our first time in Rome and everything went smoothly, check in was a breeze and they helped us with a map and directions around . Rooms are very nice and clean and everyone is super friendly . It’s walkable to most attractions from the hotel , very convenient to amazing food places . Loved our room with the window facing the street !! Breakfast spread was very nice. Will definitely be back . Thank u ☺️ p.s . They have a rooftop bar/cafe , excellent views to check out

  • Ram Farhi
    03/11/2025

    Excellent hotel that met our needs from location, room equity, excellent breakfast, and super friendly staff. Rooms are small, though, as somewhat expected. Took one point from room since there is only one elevator and one needs patience (or use stairs).

  • Victoria Bushey
    03/11/2025

    Concierge kindly helped a pair of tourists trying to find the restaurant despite not being guests at the hotel.We may have missed our reservation without his help👍

  • Ismail Patel
    01/11/2025

    A gem of a hotel, the room was lovely… small but well laid out with a balcony… the streets are bustling but when you close the windows and balcony door you don’t hear anything… The staff were wonderful - great to talk to and always had a smile. The decor of the corridors and the stairs was wonderful - green with painted vegetation… which actually set a great vibe… surprised me how much I liked it… Location wise perfect for all the major sights being equidistant… Would certainly book it again.

  • Terri K
    20/10/2025

    My husband and I stayed here the last 2 nights of our 2 week vacation in Italy and loved it. The hotel is in a great location, walking distance to all the must-see sights in Rome, shopping and dining. Our room was on the small side, but well lit and nicely decorated. We chose the smaller room knowing we wouldn’t be in it a lot. “King” bed was two twin mattresses and there was a noticeable split, but not a deal breaker. Hotel and rooms were very clean and had an upscale atmosphere. Rooftop terrace bar was lovely after a long day of sightseeing. Staff was very professional and helpful, including arranging transportation to the airport. The included breakfast was excellent with a nice assortment. We would definitely recommend Hotel Smeraldo.

  • Tracy Poirier
    20/10/2025

    Great location!!! Rooms are clean and modern. Bonus awesome breakfast and a rooftop patio. Helped us map out and afternoon stroll while our room was being prepped and kept our luggage in storage for us. Highly recommend. Would stay here again!

  • Brianna Laricchia
    13/10/2025

    My husband and I stayed at the Hotel Smeraldo while visiting Rome and we absolutely loved our experience! The staff was very informative, kind and helpful throughout our stay and even recommended some of the best restaurants we tried throughout our trip! The room was clean, modern, quiet and comfy. The hotel was also situated in an ideal location, where we could access everything that Rome has to offer. We highly recommend!

  • Joan F
    11/10/2025

    Our stay here last week was fantastic. The location is within walking distance to sights, shopping, and dining. We arrived very early and our room was not ready, but the staff made special effort to get our room cleaned and ready within an hour. I cannot say enough about the front desk staff. I had been emailing with them months before to arrange transportation pick up and to ask questions. My emails were answered within a day. All of the staff go above and beyond to accommodate your needs and to help you feel welcomed. They took the time to give us a map and circle the sights and best routes to get there. The rooftop bar is amazing, the view and location is cozy and welcoming. Our group found it as a great way to unwind after a long day of sightseeing. The hotel is clean, quiet, with friendly staff. Breakfast was included although I did not make it down to enjoy it. My friends were able to go and were assisted in making a little tray to bring back a croissant and cappuccinos for me. The rumors are true...cappuccinos are the best in Italy! : ) Highly recommend this hotel for anyone visiting Rome.

  • Julie Machado
    10/10/2025

    Great location, comfortable and clean, staff was very helpful and accommodating at all points including helping to arrange our transportation and even making a dinner reservation for us prior to our arrival. The included breakfast was amazing! Highly recommend!

  • Jen Sam
    06/10/2025

    I booked a couple rooms at Hotel Smeraldo pre-cruise and forgot to cancel them as we chose a different location in Rome to stay in. The hotel notified me that I was a no-show, but graciously allowed me to use the credit we were charged for a future stay. We were able to cancel our accommodations post-cruise and switch to Hotel Smeraldo. In addition, I had a very special Rosary with me and it was blessed at the Vatican. I forgot it under my pillow and only realized as my flight home was taking off. I immediately emailed the hotel and they kept it safe for me until I returned to Rome 2 months later. The best service I've received in Rome and I've been there 5 times and have stayed all over! HIGHLY recommend this hotel!!!!

  • Anne Ryan
    05/10/2025

    Loved this hotel. Great location, even better breakfast, could not fault in the least. Rooms a little on the small side but hey ho! Staff very friendly especially Leonardo would definitely stay again.

  • Lisa Collins
    01/10/2025

    The first night our toilet wasn't flushing properly. I flushed literally about 30 times and it would not go down. I went to the front desk to ask for a plunger and was told they don't have one and couldn't do anything until the next morning. The front desk person came to our room and picked up the garbage can and told me to reach in the toilet to put whatever was in there in the can. I told him absolutely not and he told me to use the toilet brush to "break up" anything in there. I just asked them to use a plunger the next day. The next day they came and since everything had finally flushed they said there wasn't a problem. This was as soon as we check in so to imply that this was our fault (both when we were in the situation and in the response to this review) is horrible. Take responsibility for the issue. Do not make it the customer's fault when it isnt. The hotel was nice with a great roof deck (although the waitress couldn't figure out a vodka tonic). The breakfast was wonderful too.

  • Pina O
    23/09/2025

    I loved this hotel and my stay was excellent. I choose the larger room (which was still small but large for Rome) but it was really modern and beautifully decorated. Front and cleaning staff were lovely and friendly (best in rome) and room was cleaned to perfection. Loved my stay there and will always book this hotel for future stays. They even organised taxi which took all our luggage and didn't charge extra (unlike other hotels where it was all a big issue). Only point I took away was for the breakfast staff member who cheekily commented about my choice of coffee, but I'm sure she didn't know I spoke Italian. However all was forgiven cause the coffee was excellent.

  • Giulia Ferri
    18/09/2025

    I DO NOT RECOMEND, DO NOT STAY THERE THEY STOLE MONEY FROM ME AND REFUSE TO HELP. THEY MADE ME PAY TWICE AND NOW WONT GIVE ME MY BANK HOLD BACK. THEY CHARGED IT. I DO NOT RECOMEND, DO NOT STAY THERE

  • Sarah Meldrum
    18/09/2025

    We feel conflicted about this hotel. Whilst the location is awesome (we walked absolutely everywhere), the staff were lovely, and the breakfast is good, there were a few things that felt tired. Check in was super easy and the guys at the front desk were lovely, giving us a map of how close everything is. The rooms were quite small which is to be expected in Rome, however we did find the sheets had a few holes in them, the beds were two singles pushed together so any time you moved they would separate and overall the room was tired. We were on level 1 and could hear pretty much everything going on in the lobby, the hand dryer in the bathroom, other guests chatting away and even very loud noises that were happening in the middle of the night. The last annoying thing was there were a few times where we waited at reception for over 10 minutes as there was no one there. Again like I said we are conflicted as we would probably stay here again due to the location being great, there are just a few little annoying things.

  • lily peterson
    15/09/2025

    Amazing location right in downtown Rome. Big suites for reasonable cost and a good breakfast in the morning. Rooftop bar has great food/drinks and a great view! Leonardo went above and beyond to make sure we felt comfortable and were satisfied with our stay! He, and Hotel Smeraldo are gems in Rome!

  • Tiffany
    11/09/2025

    A highlight of our time in Italy, the Hotel Smeraldo would be the first place I recommend to anyone asking about a trip to the Eternal City. The location was absolutely perfect - a short walk to Trastevere for delicious food or to the beautiful Piazza Navona for some lively people watching. And right across from the hotel, there is the absolute best little bakery/pizzeria - more than once we were delighted to be able to grab a quick slice to go from there and enjoy it from the rooftop or the sun deck of the hotel. And the oft-praised breakfast even features bread and pastries from that very same bakery. It was absolutely the best breakfast we had anywhere in Italy and I found myself missing it for the next few weeks of our vacation. I loved every one of the staff at the 24 hour front desk who helped us, they were very accommodating and even offered to mail postcards for us to save us the trouble of buying postage! The rooms were clean and comfortable with absolutely excellent A/C that was not too drying but provided a lot of relief after walking ~20k steps every day. Other location highlights: This hotel is also very close to a number of bus lines, making it easy to bus around the city to save our tired feet. And it's in an area where I didn't constantly feel surrounded by tourists, which added to the overall experience.

  • Joey Fulton
    08/09/2025

    Fantastic hotel in a great location. We chose this as we only had 3 days in Rome and knew we wouldn’t be in our room a lot. That being said, the room was fantastic and super quiet despite being in a moderately busy part of town. All of the staff were great and you are located about a 30 minute walk from the Vatican, 10 minutes from the Pantheon, 20 minutes to Colosseum! Navigating to this hotel was super easy from Roma Termini translation (Bus 40 to the Argentina stop) and it’s a 5 minute walk away.

  • Brianna Tovar
    25/08/2025

    The hotel itself was fine and it's in a good location in the city. However, do NOT request a taxi from the hotel itself to pick you up from the airport. They will quote you a flat fee of 75 euros to pick up three people, and charge you an extra 15 if it's after 6 pm or so. The city of Rome has a predetermined fare of 55 euros for trips from the airport to a location inside the Rome city walls, which includes Hotel Smeraldo. Don't get scammed, and instead use the app Freenow to order a taxi.

  • Meanwhile InMN
    22/08/2025

    Best staff I have ever had the pleasure of meeting. Highly recommended!

  • Wendy Mccormick
    12/08/2025

    My son and I stayed here for 3 nights. The room was lovely, clean and cool. The location is within walking distance if the Trevi fountain (20 min) and Colesseum (30 min). A 20 min bus ride from Tremi station. The staff was so polite and the breakfast was really impressive. They also have lemon and cucumber water in the lobby everyday which was a nice touch.

  • Christopher Ruggerio
    09/08/2025

    A lovely small hotel with a kind and helpful staff. Even though it is very busy, they were always pleasant and help. My room was very nicely appointed with a charming small balcony.

  • Noah Spiegelman
    20/07/2025

    I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff were incredibly warm, welcoming, and helpful—always ready with a smile and great service. The room was spotless, beautifully decorated, and very comfortable—exactly what I needed for a relaxing stay. The location was also perfect—close to everything I wanted to see and do, which made getting around super easy and convenient. Whether you’re visiting for business or leisure, this place checks all the boxes. Highly recommended! I’ll definitely be coming back.

  • Penny Spina
    19/07/2025

    A fantastic location within steps of Campo de’Fiori. Beautifully decorated rooms, excellent breakfast and a lovely rooftop Patio!

  • Parker Sandora
    30/06/2025

    Super small rooms. Can't open a full size suitcase if you are in a single. And dont be overweight if you want to get into the shower. On 1st day the lady at the front desk was rude and condescending, but that's true for most Romans I have found during my stay

  • Alan.
    16/06/2025

    So far, the best hotel in Rome. That I've gone to or looked or walked through.

  • Michael Maurer
    13/06/2025

    Comfortable, quiet and perfectly located hotel in Rome. Friendly staff and clean, cozy rooms. Bed is comfortable. We had an outside-facing room and the double-glazed windows meant we slept very well. Luggage storage available too. Rooftop bar is a sweet way to end the day and our bartender was great.

  • Sandra Beirnes
    12/06/2025

    A great location to walk to many of the must-sees your first time in Rome (Colosseum, Trevi’s Fountain, the Pantheon, Vatican City etc).

  • Nabil Kamas
    23/02/2024

    Very nice hotel. The rooms are quite small but cozy. The bed was very comfortable. But what makes it stand out is the outstanding service and hospitality which is unmatched by any hotel I have ever been to. Mr. Leonardo and Mr. Massimo are by far the most professional and sincere staff I have ever met. The breakfast was amazing. Keep in mind that there are two buildings so if you have a family and are booking more than one room make sure you choose rooms in the same building. Also keep in mind that the hotel is located in a limited car traffic area which means no cars are allowed in the area except taxis. So if you have a rental car you will need to park it outside the area.

  • 遠藤とおる
    08/09/2021

    The Location is perfect and the view from the room is so beautiful. The breakfast was excellent and the staffs are very courteous.

  • Gerasimos Psychogios
    17/02/2017

    Nice location (maybe the best in entire city),great breakfast, clean, nice stuff

  • B R
    02/06/2026

    Personale gentile e disponibile, specialmente Omar alla reception

  • Giordano Perini
    21/05/2026

    No text provided.

  • Santii Cargnelutti
    19/05/2026

    Bellissimo hotel e un magnifico staff che ci ha fatto sentire come in casa. Posizione praticamente perfetta per conoscere quasi tutta Roma.

  • Gerlinde Poechhacker
    13/05/2026

    Zimmer sehr klein, aber hochwertig ausgestattet und top Lage!

  • Pilar Val-Carreres Rivera
    09/05/2026

    Precio desproporcionado para lo que tomamos.

  • Lew R
    07/05/2026

    No text provided.

  • didier Toulon
    02/05/2026

    Petit hôtel super bien situé au centre de la vieille ville, proche de tout, personnel sympathique professionnel et avenant, très bon petit déjeuner, chambre propre et confortable je recommande

  • Erzsébet Pogonyi
    29/04/2026

    No text provided.

  • Birte Lunau Nielsen
    25/04/2026

    Sup er beliggenhed

  • Ivana Pelloso
    15/04/2026

    Perfetto, semplicemente perfetto!

  • Fabio Müller
    12/04/2026

    Das Hotel hat eine gute Lage und auch das Frühstück war insgesamt überzeugend. Leider konnte das Zimmer unsere Erwartungen überhaupt nicht erfüllen. Der Raum war sehr dunkel, zum Hinterhof gelegen und mit Blick auf Rohrleitungen, was den Aufenthalt deutlich beeinträchtigt hat. Selbst den Tag hindurch war es extrem dunkel. Zudem war das Personal teilweise sehr unfreundlich; insbesondere der Rezeptionist reagierte auf unsere Beschwerden eher arrogant als hilfsbereit. Insgesamt daher nur bedingt empfehlenswert.

  • Quattropunto 4
    04/04/2026

    No text provided.

  • Petr Hasnedl
    25/03/2026

    No text provided.

  • Fedra Ellero
    16/03/2026

    Hotel strategico per la posizione che consente il raggiungimento delle più importanti attrazioni a piedi .Comode e confortevoli le camere ,l accoglienza di Leonardo ed i colleghi superlativa !

  • Cristina Salazar Campos
    11/03/2026

    Muy buena experiencia en este hotel. La ubicación es excelente y permite moverse fácilmente por la zona. El personal fue muy amable y siempre dispuesto a ayudar durante toda la estancia. El desayuno también estuvo muy bien, con buenas opciones para empezar el día. La única observación es que la habitación era un poco pequeña (la que escogimos revisar muy bien antes) pero estaba limpia, cómoda y cumplía perfectamente para descansar. En general, lo recomiendo.

  • Schock Wave
    07/03/2026

    Super hotel, personnel agréable. Calme et romantique au cœur de Rome.

  • Rolf Oding
    02/03/2026

    Vi hade, 23-28 februari 2026, ett superior dubbelrum i annexbyggnaden på 3:e våningen. Hiss finns. Rummet hade ej plats för stol eller skrivbord men var väldisponerat med garderober och plats för resväskor. Rent och modernt med fint badrum. Fönster med bra ljudisolering mot gatan. Ingen störande restaurang eller bar på gatan. Korta gångavstånd till exempelvis Pantheon, Campo de Fiori och Piazza Navona. Personalen mycket vänlig och hjälpsam. God, riklig och varierad fräsch frukost. Väl fungerande Wi-Fi. Vi kommer mer än gärna tillbaka!

  • Dominique Lazerges
    27/02/2026

    L 'hôtel SMERALDO. Très bien placé, très bien agencé, clair, lumineux, clean, tout simplement agréable et reposant. Rooftop/toit-terrasse avec un très beau point de vue, au dernier étage bien évidemment. Ils sont très sympathiques et conciliants. Le petit déjeuner ou buffet pourrait t'on dire est vraiment super! Bref! N'hésitez pas si vous devez vous rendre dans la ville éternelle, allez y.

  • Bart
    22/02/2026

    No text provided.

  • Radostina Galabova
    15/02/2026

    No text provided.

  • Marie Piil
    12/02/2026

    Alt var perfekt. God seng og fint rent værelse. En god beliggenhed. Skøn tagterrasse til en drink.

  • Alexander
    08/02/2026

    Perfekt für einen Städtetripp

  • Maria Chiara A
    08/02/2026

    Esperienza davvero positiva! Personale gentilissimo, camere moderne, posizione imbattibile! Consigliato!

  • Shriya
    07/02/2026

    No text provided.

  • David Martin
    01/02/2026

    No text provided.

  • Rose-derline Doxaint
    24/01/2026

    Nous avons passé un agréable séjour dans l’hôtel. La chambre est confortable et dispose des équipements nécessaires. Le personnel est aux petits soins et accueillant. Le petit-déjeuner est varié et qualitatif. L’emplacement est idéal pour visiter Rome.

  • hemdl
    20/01/2026

    Das „Smeraldo“ punktet natürlich in erster Linie durch seine Lage. In unmittelbarer Nähe zu vielen Sehenswürdigkeiten und zentral gelegen ist es ein super Hotel, um von dort aus die Stadt zu erkunden. Wir waren insgesamt 5 Tage dort in einer Familiensuite untergebracht, die sich in einem Gebäude neben dem Hauptgebäude befindet. Die Suite war absolut in Ordnung und - für Rom - großzügig gestaltet, leider fehlten bei den Fenstern die Schalldämmung, weshalb wir nachts des Öfteren durch Lärm auf der Straße geweckt wurden, oder eben die Straßenreinigung in den frühen Morgenstunden ihrer Arbeit nachging. Das Personal war absolut nett und sehr hilfsbereit, das Frühstück in Ordnung (etwas mehr Obst/Gemüse wäre toll). Die Rooftop-Bar bot am Abend schöne Cocktails und einen schönen Blick, alles in allem ein Hotel, das ich wieder besuchen würde.

  • Jorge Bolas
    05/01/2026

    Hemos pasado 5 noches en este hotel y nos ha encantado. Muy buena ubicación, desayuno bufet bueno y completo y el servicio ha sido atento y súper amable. El apartamento de 60 m2 era perfecto: 2 habitaciones con 2 baños y una cocina equipada con todo el menaje necesario. Leonardo de recepción fue muy simpático con mis hijas y servicial con lo que necesitábamos. Gracias!

  • lironosho20
    25/12/2025

    מלון מדהים וצוות קבלה מהטובים שפגשתי!!! מיקום מצויין, 5 דקות מהרובע היהודי. ממליצה בחום❤️❤️

  • dolores laguna santiago
    23/12/2025

    Nos alojamos en vuestro hotel a finales de noviembre y el trato al cliente espectacular !! Está súper bien ubicado y la limpieza es maravillosa . El desayuno , the best!! Quiero resaltar la amabilidad y simpatía de Leonardo !! Volveremos !! Mil gracias

  • Giulia Golinelli
    14/12/2025

    O Hotel Smeraldo faz algo muito bem: o simples, quando bem executado, vira excelência. Desde a minha chegada, fui recebida por recepcionistas extremamente simpáticos e solícitos, e essa sensação de acolhimento se manteve durante toda a estadia. O hotel é muito cheiroso, sempre limpo, e transmite uma sensação constante de cuidado. As camareiras são ágeis e deixam o quartinho sempre arrumadinho, o que faz toda a diferença depois de um dia andando por Roma. Outro ótimo ponto é a localização que é sem dúvidas excelente. O hotel fica próximo de diversas atrações turísticas, permitindo fazer praticamente tudo a pé. Além disso, há muitos restaurantes ótimos nas redondezas, e até mesmo o bairro de Trastevere — que eu adorei — fica bem pertinho. O quarto é confortável, com cama e travesseiros muito bons, tudo é limpo, organizado e muito bem cuidado, perfeito para quem quer aproveitar o melhor de Roma e voltar para um lugar tranquilo para descansar. O café da manhã também merece destaque: muito bom, com várias opções da Roscioli. Considerando a localização, o conforto, o atendimento e a qualidade geral, o Hotel Smeraldo oferece excelência. Para brasileiros que desejam se hospedar em um hotel bem localizado, confortável e acolhedor, é, sem dúvida, uma ótima indicação. 🇧🇷✨

  • Ilya Shapoval
    13/12/2025

    No text provided.

  • Roberta Parrilli
    12/12/2025

    Il mio soggiorno all’Hotel Smeraldo è stato come aprire una finestra su una Roma più intima, quella fatta di vicoli che profumano di storia e di albe lente che illuminano i tetti del centro. L’hotel accoglie con una bellezza discreta, mai esagerata: ambienti curati, linee armoniose e quella sensazione di calma che si percepisce appena si varca la soglia. La posizione è un dono prezioso. A pochi passi da Campo de’ Fiori, il cuore della città sembra pulsare dolcemente attorno all’hotel: tutto è vicino, tutto è raggiungibile, tutto invita a essere vissuto a piedi, al ritmo lento di chi vuole davvero ascoltare Roma. I servizi sono pensati con misura e attenzione. Le camere offrono comfort sincero, la colazione ha il sapore delle cose fatte con cura e gli spazi comuni accompagnano con garbo i momenti di pausa dopo una giornata tra piazze e monumenti. Ma la vera anima dello Smeraldo è il suo personale. Ogni sorriso, ogni parola gentile, ogni piccolo aiuto arriva con una naturalezza che fa sentire viaggiatori speciali. È quell’ospitalità autentica, mai forzata, che rimane impressa più di qualsiasi dettaglio estetico. Un luogo da consigliare a chi cerca non solo un hotel, ma un angolo di Roma capace di accogliere, avvolgere e far sentire parte della sua magia.

  • danai kwnstantinou
    03/12/2025

    Δεν ξέρω από που να ξεκινήσω γι αυτό το υπέροχο ξενοδοχείο ! Το συστήνω ανεπιφύλακτα! Θα σας ξανά προτιμήσουμε την επόμενη φορά . Υ.Γ. Οπωσδήποτε πρωϊνό, ο,τι καλύτερο ❤️

  • R2d2 Starwars
    23/11/2025

    Wir hatten 4 super Tage in Rom und im Hotel Smeraldo. Der Service war super, vom Flughafentransfer bis zur Restaurantempfehlung. Die Zimmer waren super eingerichtet und sauber. Hinweise zu Defekten oder sonstige Wünsche wurden dankbar angenommen und sofort behoben. Würden sofort wieder dort übernachten bzw unseren Freunden weiterempfehlen. Die zentrale Lage macht die Entdeckung Roms für Fussgänger zu einem Kinderspiel. Ein kleiner Wermutstropfen waren hin und wieder die lautstark heimkehrenden jüngeren Rom Entdecker. Das Frühstück ist gehoben und läßt keine Wünsche offen.

  • Marianna
    16/11/2025

    Soggiorno breve in coppia di una notte. Siamo stati accolti da Emanuele che fin da subito si è rivelato super gentile e disponibile, accompagnandoci nella dependance distaccata dall’hotel stesso e fornendoci tutte le informazioni necessarie per il nostro soggiorno. L’hotel si trova in uno dei vicoletti di Trastevere, letteralmente a due passi da tutto, tra cui campo dei fiori e Largo Argentina. Torneremo sicuramente!❤️

  • Michelle Cannizzo
    04/11/2025

    No text provided.

  • jo Jo
    29/10/2025

    No text provided.

  • ANNALISA MOTTA
    27/10/2025

    Accoglienza davvero cordiale, camere pulite, posizione centrale e strategica.

  • NancyDowntownNJ
    20/10/2025

    No text provided.

  • Andrei Raducu
    18/10/2025

    No text provided.

  • Maria Mercurio
    28/09/2025

    Non ho soggiornato presso questo hotel, ma non posso non ringraziarli per la gentilezza: mi hanno permesso di ricaricare il cellulare senza che fossi loro cliente. Una disponibilità gratuita e spontanea che non è scontata. Alla prossima occasione sarò felice di essere in buone mani 🙂

  • Nick Forte
    27/09/2025

    No text provided.

  • Adam Sellers
    24/09/2025

    No text provided.

  • Gitte Jurs
    04/09/2025

    Rigtig godt hotel. Ligger perfekt. God service og søde “kaffedamer” ved morgenmaden. Lækker morgenmad og man føler sig velkommen 😊

  • Andreas jürs
    02/09/2025

    Lækkert hotel i et smørhul af Rom alt indenfor en gåafstand på mindre end en halv time kan kun anbefales

  • Melissa Desbarbieux
    02/09/2025

    Très bel hôtel, avec une situation géographique idéale pour visiter Rome à pied (tout est à proximité monument le plus loin à 25min à pied). Le personnel est agréable et n’hésite pas à vous donner de bonnes adresses, la chambre est très propre ainsi que la salle de bain très fonctionnelle. Nous étions côté rue et nous n’avons pas entendu le moindre bruit. Le petit déjeuner est copieux et suffisant je vous le conseille ! En face de l’hôtel vous avez une boulangerie où vous pouvez prendre des parts de pizza à l’unité. Mais si vous voulez bien manger n’hésitez pas à vous rendre au restaurant juste à côté le Piccolo Vicolo mention spéciale à Enrico le serveur vraiment très sympa. Nous ne pouvons que vous recommander cet hôtel.

  • Shane Votto
    28/08/2025

    No text provided.

  • K. M.
    27/08/2025

    客室はワンルームで、日本のビジネスホテルみたいでした。狭めですがバルコニーがあるので開放感はあります。 ロケーションがかなりよく、早朝からバチカンへ歩いていくことができました。 朝食はバイキング形式で、席に座るとスタッフの方がコーヒーメニューを聞きに来てくれます。(特に説明がなかったため、私はドリンカーに直接お願いしてしまい、上記説明をしていただきました。お忙しい中申し訳なかったです。)

  • mbfcboss
    25/08/2025

    Sensacional! Adoramos!

  • Amalia Sa
    23/08/2025

    Di passaggi a Roma per un breve soggiorno ci siamo trovati a dover cercare una sistemazione in seguito ad un problema con la prenotazione che avevamo in un’altra struttura. Possiamo solo ringraziare tutto lo staff di questo hotel che è stato veramente molto gentile, disponibile, professionale assolutamente niente da ridire. Per la colazione troverete tutto quello che potete desiderare non manca veramente niente! Consiglio vivamente questo hotel a chiunque cerchi comfort, professionalità e un’esperienza senza difetti.

  • Ivan Soda Cotic
    22/08/2025

    No text provided.

  • palososo brelitbrelot
    18/08/2025

    Très bel hôtel , le personnel très compétent et agréable ( une mention toute particulière pour César..) . Très propre et très bien situé au cœur du centre historique. Petit déjeuner avec du choix et copieux . Le seul petit inconvénient le manque d’isolation des chambres et du couloir. Super vue du roof top sur les toits de Rome

  • מיטל נידם
    18/08/2025

    No text provided.

  • Sharon Bar-Ziv
    01/08/2025

    No text provided.

  • Rolf Furck
    30/07/2025

    Waren im Juni 2025 während eines Roadtrip rund um Italien für 2 Tage hier Gast. Vorweg, Parken kann man hier nicht. Es wird angeboten eine Private Garage in der Nähe zu nehmen, Preis 65€ je Nacht oder in ein öffentliches Parkhaus, welches ca. 1 km zu Fuß erreichbar ist (24€ je Tag). Wir haben uns für das öffentliche Parkhaus ob der Preise entschieden. Der Weg zum Hotel ist dennoch beschwerlich, da alle Straßen mit Kopfsteinpflaster gepflastert sind und der Koffer holpert und stolpert. Als Idee könnte man dem Hotel einen kleinen Koffer hol und bring Service zum/vom Parkhaus empfehlen. Zum Hotel: Das Hotel scheint vor nicht all zu vielen Jahren renoviert worden zu sein und befindet sich inmitten einer Touri-Meile. Lobby ist modern und hübsch gemacht, das Personal ist recht freundlich. Das (unser) Zimmer war recht klein, auch das Bad war klein. Ihren Zweck haben beide dennoch erfüllt. Zudem waren sie sehr sauber und wohlriechend, die Einrichtung modern und zweckmäßig. Der kleine Balkon am Zimmer ist eigentlich sinnfrei da er genau über der Touri-Meile hängt, aber für Raucher ist er ideal da man nicht erst runter vor die Tür muss. Das WLAN ist top und schnell. Im Bad war in der Dusche in einer Ecke etwas Schimmel, was aber bei einem Hotel eigentlich kaum vermeidbar ist da Gäste selten lüften. Das Hotel liegt schön zentral und viele Sehenswürdigkeiten sind von hier aus gut zu erreichen. Frühstück: Das Frühstück ist reichhaltig und gut. Lediglich der Frühstücksraum kommt eher an eine kleine Firmenkantine ran. Sauber, ja, aber vom Ambiente eher Bahnhof. Dennoch kann man das Hotel guten gewissen empfehlen.

  • Luca Insabato
    25/07/2025

    No text provided.

  • adriabernaat
    17/07/2025

    El personal muy amable, nos dieron una habitación mejor de la reservada y el desayuno muy completo. Recomendable al 100%