Jollibee Madrid
C. del Arenal, 4, Centro, 28013 Madrid, Spain
4.3/5(3,636)
Synopsis score
The Synopsis
The place in brief
“Jollibee Madrid is widely appreciated as a nostalgic refuge for Filipinos and a unique culinary experience for visitors. While the food receives much praise for its familiar flavor, the quality and consistency sometimes vary compared to the original. Service is the true strength thanks to a friendly staff, despite some occasional issues regarding cleanliness, air conditioning, and the handling of disruptive individuals inside the premises.”
Main topics
The dashboard
One page, everything at a glance.
Place information.
- Average price per person10€ - 20€
- Reservation policyNo reservation required
- Meal typeLunch, dinner and brunch
Popular opinions
What everyone keeps saying.
What people love
Areas for improvement
What people notice
Ranked by guest confidence.
Service
85
Food
75
Wait
70
Value
65
Atmosphere
60
Cleanliness
50
Synopsis AI
Tips for visitors
A few practical notes from recent guests to help you choose with confidence.
In their own words
Recent reviews, unedited.
Synopsis never rewrites reviews - we show you the originals so you can judge for yourself.
Frances Sanchez
07/06/2026Taste of home away from home 💯
Marijoe Despi
07/06/2026A piece of home in Madrid. This is always our go-to place whenever we miss home. Bida ang saya sa España! ✨
Myra Monique P
07/06/2026Food is great as always! Ordered the chickenjoy and the spaghetti for the taste of home 🤤 Staff is helpful, courteous, and warm (especially Rebbi☺) The only thing about the atmosphere is that the airconditioning was broken...talk about bad timing us. But hopefully theyll fix it soon! Will be back again for sure!
Nathaniel Suyat
06/06/2026Vanessa is very hospitable
Roxan Delos Reyes
06/06/2026I love jollibee its very delicious ever.
Richard Barrameda
06/06/2026Nice experience
trixie francisco
06/06/2026i love jollibee because the foods is so good
Immanuel Grandes
06/06/2026Whenever I wanna taste home, the Philippines, I just go here and I feel so comfortable. I got close to à tita here, who work, named Reby and she is so hospitable and great crew. I love the food here especially the spaghetti and chicken joy.
Christine Eliza Joseph violago
06/06/2026I Love Jollibee cause It’s feels home, and the most food i Love is the peach mango pie cause the sauce is really great and i hope they have a bigger one
wondercup
04/06/2026No text provided.
Lea Camaya
02/06/2026No text provided.
Florence Panganiban
31/05/2026I am Filipino living in C. Valenciana. I really love eating here every time we go to Madrid. However, aside from it's pretty expensive eating here like their prices are pretty much similar with average resto, I hope they could have meal choices that are almost same in the Philippines such as Chicken rice meal, and Chicken Spag. The Spaghetti a la carte was quite surprising seeing it in very small serving that costs 5.49€. Their spicy chicken is not same like in the PH, it's very very spicy that we weren't able to finish it and it hurt our stomach later on. Lastly, I hope this branch can give chance to Filipinos to work here. I didn't see any Filipinos from their employee here for 4 consecutive days of eating here.
khindred fullbuster
31/05/2026T’was a sunny day. And i was really amazed by the customer service Mr. Danny gave me (he’s the one wearing black long sleeves). The girl who prepared my food forgot to put a gravy on my tray so i ask one of the crew upstair the filipina (she is very kind and smiling) to look after my food as i am going to ask for my gravy. I went to the counter to ask and mr. Danny assist me with a kind and smiling face. He just took a peek of my receipt and said “we’re sorry about that then i left and said thank you and no worries. BUT WAY BACK BEFORE I WAS EXPERIENCING A DIFFERENT KIND OF LEVEL OF CUSTOMER SERVICE. THE MOST WORST EXPERIENCE I EVER HAD IN JOLLIBEE. THERE IS A FILIPINA GIRL AT THE COUNTER WHO’s REALLY ANNOYING. THEY FORGOT TO PUT GRAVY ON MY TRAY AND I ASK HER THAT THEY DIDNT PUT ANY. WHAT SHE DID WAS GIVING ME FACE THAT SEEMS LIKE I LIED ABOUT THAT GRAVY. THEN SHE GAVE ME A GRAVY BUT SHE JUST THROW RIGHT IN FRONT OF YOU THAT SEEMS LIKE SHE DOESN’t WANT TO GIVE YOU. NEXT TIME IF YOU DONT WANT TO SERVE PEOPLE PLEASE STAY OUT OF THE COUNTER I DONT KNOW WHAT SHES GOING THROUGH BUT SHE DONT NEED TO BRING HER BAD MOOD IN WORK. Anyhow, i like to say thank you to Mr. Danny and the girl who is cleaning upstairs.
angela
30/05/2026TO WHOEVER RUNS JOLLIBEE MADRID Really sad how Jollibee Madrid is. Lacks the Filipino touch of hospitality. Simple things such as spoons, forks, etc always has to be asked and not just given right away even tho it’s obvious that the certain meal needs cutlery to be eaten. 😅 having Jollibee in Madrid would have also been a good way of promoting Filipino music, instead endless foreign artists such as koreans, etc are being played. What kind of ambiance is that? Filipino fast food but foreign music. Service is slow. Cleanliness is worst. It’s as if it has been named Jollibee for the hype, but not Jollibee we Filipinos came to love at all. Disappointing.. Mediocre food for a mediocre place.
Ramón Neri
26/05/2026No text provided.
jojo mojica
25/05/2026WORST JOLLIBEE across the EUROPE....40 minutes just to get 2 meal....and staff in kitchen are playing LIKE THEY DO THAT ON PURPOSE...
M ALA
25/05/2026Food is great but not same taste as we had in the Philippines so dont expect too much. Fast service. Maybe put more aircon.
Dominic
24/05/2026Hair in food we got different chicken multiple times and hair was in the food he refused a refund and shouted at us hair was in all mine and my friends food I don’t recommend coming here as it is not a good place and very unhygienic
Joanna Carla Parayno
20/05/2026Chicken doesn't taste like the one in the Philippines. Expectation wasnt met
Baudilio José Vergara Hernandez
18/05/2026No text provided.
John Michael Tolentino
17/05/2026Food is really good! The place needs cleaning. All the chairs are dirty.
Kathalora
16/05/2026I just dont like the peach mango pie. The sphagetti and chicken is not the same taste and quality as in the Philippines. But the service was fast and the staffs are very nice.
Marlon Espina
16/05/2026No text provided.
nelson castillofiguereo
16/05/2026Vanessa attended me so well
glecy rengquijo
15/05/2026No text provided.
LING LIN
15/05/2026No text provided.
Lulu Xu
15/05/2026No text provided.
Rui Madruga
13/05/2026No text provided.
周睿
13/05/2026The food was really nice, but there were constantly people coming in and beg for money. It was like every ten minutes. It was really annoying when you just wanted to eat.
The Traveller's Inspiration
13/05/2026Not the best among the Jollibee branches around europe but the food was still bida ang sarap!
David Spinozzi
11/05/2026No text provided.
Bea DeRidder
11/05/2026My experience at Jollibee here in sol it's like were in Philippines, so refreshing, love the meals,affordable, like people assisting every costumers like Ate Rebi keeping us company while doing multiple things.
amos tugado
10/05/2026Good service and clean thank to ate revi for the very good service
Grace Ann Generosa
10/05/2026So accommodated po , and clean place , sooo cravingsss satisfied 🥰 and with the very accommodating and friendly staff ate rebi 🫶
Aliza Grace Agcopra
10/05/2026Food is good and tasty. I love the spaghetti, chicken and peach mango pie. Their staff is very friendly name Rebi, highly recommend Jollibee Madrid !!! I hope they will release Buko Ube pie 💜I tried it in London.
mitchiey castroverde
10/05/2026the food was great tho. my concern was just the serving specially the Spaghetti 🍝 the serving is too small for it's price :(
Rashellah Manalo
10/05/2026It taste like Pinas Jollibee..very well service,👏👏and friendly staff..esp ate revie
Jeralee Montaño
10/05/2026nice food and service, one of the crew is good for customer ralation shes very nive and kind her name is Revi🥰🥰🥰🥰
tyran lani
10/05/2026The staff is Good very accommodating specially revi
Maribel Jardeliza
10/05/2026It's like i'm in pinas..same taste very well service and ate revy is very friendly😘
Erlina Cubijano Ramos
10/05/2026Nice place and the food is yummy, and the service crew is very friendly name ate rebi
Erin Vicky
10/05/2026Delicious food nice crew si ate revie
Wilt Patiag Batac
10/05/2026Goodyear service Vanessa
Luis Gutierrez
10/05/2026Thank you for the nice service Vanessa
James russel Embutin
10/05/2026Good service Thanks for Vanessa
Garvin Casinillo
10/05/2026This is an amazing spot to get your Jollibee fix. Amazing service as well. Ate Reby was amazing to us.
amos tugado
10/05/2026taste like the phillipines,salamat sa good service ate revi
Eghie Candare
10/05/2026very delicious food😘 and.the service crew ate rebi is very friendly
nessalyn sosa
10/05/2026The food is very delicious and the staff name ate rebi is so nice 🥰
Lizz Mago
10/05/2026Very delicious food as always and good ambiance and very accommodating staff specially to Ms. Rebi.
Rhodora Bartolome
10/05/2026Good service and good food
karentormis dreyes
10/05/2026This is good food and good service for ate rebi
marlyn faller casana
10/05/2026Yes nice food Jollibee 👍good service 👍👍ate rebi
AC Echalar
10/05/2026No text provided.
Marcus Gamboa
10/05/2026No text provided.
Maria O
10/05/2026No text provided.
Danica Nazar
10/05/2026feels like home
Bubbles manalo
10/05/2026No text provided.
Aleli Perez
10/05/2026Feels like home :) Play more OPM songs
Rose Ann Vicente
10/05/2026The place is very accessible around the city. Love the foods so much.
Jen Narvasa
10/05/2026No text provided.
Annalou S
10/05/2026Nice food Nice people Good vibes
Mary Joy Guzon
10/05/2026No text provided.
Jean Aguila
10/05/2026Everything is okay. Food were lovely and the staff are very accommodating especially ate Rebi.
Thesa mae Lopena
10/05/2026Nice vibes and foods
Mae Verastigue
10/05/2026Ilove the food and also the ms Revi the crew. She is very accommodating in the customer
Corazon Feliciano
10/05/2026Great service. Wonderful staff. Special thanks to Gisel.
seth cudal
10/05/2026The fries and burger are same as good that I have in the Philippines. Next visit I will try the chicken joy. Thanks for Revi for being nice and accomodating😊
neza tancioco
10/05/2026Food makes me feel back home. Maraming salamat po special thanks to ate Revi
Ricardo Mendez gomez
09/05/2026No text provided.
Zois Vryonides
09/05/2026Special thank you to Rebi for serving us, the quality of service was phenomenal and the food was just as good. Always a pleasure to meet such kind people.
Grace Canoy
09/05/2026Thank You Jollibee cravings satisfied and thanks to the staff they are all approachable especially to maam Reby
E.Salvatore
09/05/2026Home away from home. Always my first stop whenever I’m in Madrid. 🍗🍝 The food is always fresh staff are friendly (especially Ate Rebi who told me to always be careful of my stuff).
Rubegene B.
09/05/2026Ate Rebi is very accommodating. Shes nice and the best. Food is very comforting it feels like home ❤️
shiela castillo
09/05/2026The service crew especially Reby is kind and accomodating,and all the food is delicious.
Jackie Pardo
09/05/2026This is my favorite restaurant especially chicken joy very love the most
Joyce Bulan
09/05/2026Good food And Thanks to Ms. Revie for the good service
Mariel Dalupang
09/05/2026Good food and thanks to Miss Revie for the good service
Janice Eligio
09/05/2026Good service & good food -Rebi
Mhina Real
09/05/2026All foods are good! Good service…..Revi
neza lumacang
09/05/2026No text provided.
marie rose dalino
09/05/2026All the employees are friendly, attentive and accommodating. Especially ate Revie, Not only is the food delicious, Jollibee Spain - feels like home.
Olga Matute
09/05/2026No place like home jollibee madrid. I highly appreciated the hospitality and attentive of ms Rabi. Thank you much the very good service. See you again
Rowena Wallang
09/05/2026Good and Excellent best service by Rebi..😊😊
JHON REY CALUMPIT GAPUSAN
09/05/2026No text provided.
Ann Castro
09/05/2026the restaurant offers delicious food and affordable burgers and menu, the ambience is very welcoming
Ryan O'Leary
09/05/2026No text provided.
efril cagula
09/05/2026Good experience with the service of Vanessa thanks
Nikki Oclares
09/05/2026Food and service is <3
Armie Guinto
09/05/2026No text provided.
Kamille Sanchez
08/05/2026Had a really good experience at Jollibee thanks to Vanesa. She was kind, helpful, and very professional while assisting me. Her positive attitude and great customer service made my visit even better. Great job!
samantha Vera
08/05/2026I had a great experience at Jollibee Madrid thanks to Gisel and Vanessa. They were both very friendly, hardworking, and accommodating during my visit. They assisted me very well and made sure everything was taken care of while I was dining. You can really see their professionalism and positive attitude at work, even when the restaurant gets busy. Their excellent customer service made my experience more enjoyable and comfortable. Big thanks to Gisel and Vanessa for doing such a great job, they truly deserve recognition for their effort and dedication!!!!!
Hazel Garado
06/05/2026I went for a vacation in Madrid for 4days and made sure I had a meal of Jollibee every single day! Manager Danielle was so welcoming and attentive to everyone, guests, and tourists like me myself. He speaks really good english and made sure that our orders and food were looked after. Kudos to all staff in Jollibee Madrid, the food is so good taste like home (Philippines). The place is well looked after and clean every single time I pop inside. If I will visit Madrid again, I would visit Jollibee Madrid all over again!
Rhealaine Sayson
04/05/2026If you’re in Madrid, you should try Jollibee, especially if you’ve been in Spain for a while. It feels nice to have a fast food meal with rice again. It doesn’t taste exactly like Jollibee in the Philippines. The burger steak is really good, but the chicken is a bit different and not as big as Chickenjoy. The spaghetti is good too, not as sweet as back home but still similar. The staff are really nice. The only thing I didn’t like is that they serve the food on very small plates, so it’s not that comfortable to eat there. But overall, it’s still worth trying.
Mohamed Ali BENMOUSSA
04/05/2026No text provided.
Roland jake Dela Cruz
04/05/2026Beware of the homeless I was harassed by the homeless women I was eating with my friend.when a women asking for a food.we told him no
iain hobson
04/05/2026The manager Danielle tried his best to get rid of the homeless so we could enjoy our meal in peace. He was very pleasant towards us. And made sure we have every we wanted. And so we could have our meal by not being disturbed. A credit to your management team.
Cristian Alonso
02/05/2026No text provided.
Domingo Pizarro
27/04/2026No text provided.
Mayanne Acidera13
20/01/2024I always have a good experience every time i visited the store.
Glecy Barreto
06/06/2026Vanessa es muy simpatica y muy amable
Vane P.R.
04/06/2026El 29/5 pedí una burger y un helado , no me importa que el helado me lo entreguen junto con la hamburguesa Pero lo que hizo la chica que me atendió (joven de gafas contorno negro) preparó primero mi helado y lo dejo en una bandeja , luego atendió dos pedidos , luego se fue al almacén por una lata de refresco, luego quitó las patatas de la freidora, las escurrió, les puso sal, y las sirvió a las bandejas , y por último me entregó el pedido con el helado ya derritiendose Desde que vi preparar mi helado, le controlé el tiempo hasta que me lo entregó Le reclamé que eso no se hace y me refutó que no se había demorado , le dije el tiempo que se demoró y quería seguir refutando Me fui a la mesa a comer , muy mala atención por su parte El helado casi no tenía crema de fresa, comí algo por encima y lo dejé
Pavel Chávez
03/06/2026Las peores tiras de pollo que me he comido en mi vida a parte de estar recalentadas me sirvieron una de menos y cuando le reclamé a una trabajadora me dijo que estaban pegadas una con la otra. Pésimo
Norberto Do pazo
30/05/2026Muy bien
Darlin Diaz
28/05/2026Bueno
黄夕
28/05/2026Pedí hoy un menú Chicken Sandwich Meal Deal. La carne del centro estaba muy dura, como goma, e incluso tenía partes duras dentro. Creo que puede haber dos posibilidades: o no estaba bien cocinado, o el pollo llevaba demasiado tiempo preparado. He pedido este menú muchas veces y es la primera vez que me pasa algo así, por eso me resultó muy decepcionante y desagradable. También informé a recepción. Me explicó que estaba nervioso y entiendo la situación,tampoco quería discutir. Me gustaba venir a esta tienda porque me encanta esta hamburguesa, pero después de esta experiencia probablemente no volveré. Esta es solo mi opinión personal, podéis tomarla como referencia.
RR P (P_R)
28/05/2026생각지도 못했는데, 필리핀 못지 않은 퀄리티였습니다!
Yao Xiao
24/05/2026太好吃了太好吃了😋
Michael Caguimbal De Castro
22/05/2026No tenían el aire acondicionado funcionando, ni se preocupan de poner cubiertos cuando es necesario... Un desastre
Ndkek
13/05/2026Los mejores
jose dos santos
12/05/2026Primer y unico restaurante de la famosa marca de comida rapida Filipina JolliBee, situada en la calle Arenal cerca de la puerta del Sol. Su expecialidad radica en ofrecer comida de pollo frito , porciones , hamburguesas acompañados de su salsa Gravy etc. Y su exito consiste en ofrecee tambien raciones de arroz , indispensable en el mundo asiatico, y espaguetis de harina de trigo con salchicas y tomate con un toque dulce que son un super exito. Tambien muy recomendable el pastelito de Mango Pie. La limpieza del local y las mesas deberia ser mas esmerada
maria jardeliza
10/05/2026Todo con muy buen sabor, servicio rápido. Friendly Rebi
Hilarion Andal
10/05/2026Masarap ang food..perfect..mabait ang staff namely Rebi..sa uulitin..10/10..
Miss J
10/05/2026Masarap ang food..perfect..Isang staff dun namely Rebi,ang bait..shes very friendly...10/10..
Blanca
10/05/2026La comida estaba deliosa, todo muy rápido y limpio y carmen una chica muy atenta, nos ayudo en todo. El personal muy sonrriente y muy amable, asi dan ganas de volver siempre
michael joseph quemuel
10/05/2026ok masarap yung food good service ni ate rebi
carla angelica Bartolome
10/05/2026Best service!! ❤️❤️ thank you Ate Rebi!! Good food almost same sa Pinas ❤️
Jimmy Mallari
10/05/2026Bida ang Sarap!
Miguel Melegrito De La Cruz
10/05/2026Llevo varios años visitando el Jollibee de Arenal desde que abrieron en 2021 y la verdad que esta en su mejor momento. A lo largo de los años han ido introduciendo nuevos productos pensados en el consumidor europeo pero a la vez manteniendo sus platos insignia. El tema de la limpieza al ser un restaurante de comida rápida y en pleno centro de Madrid es normal que no siempre este limpio, pero en hora valle esta bastante limpio. Algo a destacar es que tienen lavabos y gel sanitario por el restaurante para lavarte las manos por lo que se nota que cuidan mucho la higiene. Respecto al personal: muy buena atención y profesionalidad por parte del equipo de Jollibee sobretodo de Vanessa que me ha atendido de forma muy amable y profesional. Como unica sugerencia estaría guay que en un futuro pusieran el helado de Ube que tienen en Jollibee UK
Abigail De la Cruz Malto
10/05/2026Me ha ecantado el espagueti estilo Filipino y la atencion de Vanesa muy buena. Volveria sin duda
Apple Rivera
09/05/2026Gracias por tu servicio vanessa
sinamar caceres
09/05/2026Mas masarap ngayon Good service si Rebi
Sofía Eligio Lagat
09/05/2026Todo muy bien - Reby
Let's Explore the World
08/05/2026Excelente atención en Jollibee gracias a Jishel. Fue muy amable, profesional y atenta en todo momento. Hizo que mi experiencia fuera muy agradable. Gracias por su gran trabajo. Excelente servicio!
yanis Dumont
08/05/2026La música está tan alta
Alexandra Valencia
03/05/2026CUIDADO MUJERES ME ACOSO UN INDIGENTE Estaba comiendo con una amiga cuándo llega un Señor pidiendo monedas le dijimos que no pero no seguí insistiendo que le diéramos monedas y le diéramos monedas de una manera invasiva Son un grupo de 3 o 4 personas qué entran en grupo a molestar a la gente y pedir monedas uno se empiezan arriba y otros en la planta baja es muy molesto Me senti acosada en menos de 30 minutos los 4 vienen a molestarte y siempre fingen estar embarazadas (barrigas de tela)
topper display
03/05/2026Lo malo es que entran muchos habitantes de calle, indigentes, gente que piden monedas a molestar a las personas (por ejemplo hay una señora que lleva 18 meses de embarazo y siempre pide monedas) y te obligan practicamente a darles monedas Mientras comiamos entraron cinco personas a pedir reiterativos y siempre son los mismos 5
ELENI ALEXIADOU
01/05/2026Άριστη εξυπηρέτηση, ταχιστη, Ευγενικό προσωπικο, Πατάτες και burger super Ευχαριστούμε!!
Jhon Manzanilla Garcia
29/04/2026Tiene un menú diferente y vale la pena probar algunos platos. No está mal.
Gerardo Quintero
31/03/2025Jennifer y Tahiri me ha atendido con mucha amabilidad y me ha sugerido otros pedidos. La comida es super riquisima y sus precios buenos. Lo reconiendo altamente
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